Our Promise

We are proud to offer a market-leading ten-year warranty with every build, ensuring our clients enjoy unparalleled peace of mind knowing that our workmanship is of the highest quality. Our warranties are widely accepted by nearly all mortgage lenders, underscoring our commitment to excellence.

At Butler-Smith, customer satisfaction is paramount. While timber is a primary material in our constructions, it naturally undergoes slight shrinkage, particularly when exposed to heat. To minimize this, we meticulously control the warming process before completion. Despite our best efforts, some minor cracking may occur within the initial two years as the timber settles. Rest assured, once this period elapses and the timber stabilizes, we conduct a comprehensive inspection to address any resulting cracks, ensuring your home maintains its pristine condition.

Our dedication to your satisfaction extends beyond the warranty period. Our after-sales customer service team stands ready to assist with any concerns you may encounter during the first two years of ownership. Even after the warranty expires, we remain committed to enhancing your homeownership experience by periodically checking in and offering additional after-sales services as needed. With Butler-Smith, your satisfaction is our ongoing priority.